Droppr terms and conditions
GENERAL TERMS AND CONDITIONS OF DROPPR
Article 1. DEFINITIONS
In these General Terms and Conditions, the following definitions apply:
"Droppr": Droppr is a digital shipping platform operated by Transportal NV, with registered office at Watertorenstraat 8, box 11, 9300 Aalst, Belgium, company number 1020.116.732.
"General Terms and Conditions": the present terms and conditions of Droppr, applicable to the use of Droppr.
"Services": the services provided by Droppr, as described on its website www.droppr.be.
"Party": any legal entity that registers on the Droppr platform as a Carrier or Shipper.
"Agreement": the individual contract concluded between the Shipper and the Carrier via the Droppr platform.
Article 2. APPLICABILITY
2.1. By registering on Droppr, each Party expressly agrees to these General Terms and Conditions. If the General Terms and Conditions are not accepted, access to or use of Droppr’s Services is not permitted. These Terms can always be consulted on Droppr’s website (https://www.droppr.be/algemene-voorwaarden).
2.2. If any clause in these Terms is wholly or partly void or unlawful, this shall not affect the validity and enforceability of the remaining clauses, or of the valid part of the relevant clause.
2.3. Droppr reserves the right to amend or update its General Terms and Conditions. Parties will be appropriately informed, and continued access to or use of the platform will constitute acceptance of the updated version.
Article 3. DROPRR’S SERVICES
3.1. Droppr provides a digital shipping platform that connects Shippers and Carriers for the road transport of goods, both nationally and internationally. To access Droppr’s services and to book shipments or accept loads, you must register and create an account.
3.2. Shippers can submit a transport request, after which a quotation will be provided. Once the quotation is accepted by the Shipper, payment takes place, after which Droppr uses real-time data (location, capacity, traffic) to display the request to suitable Carriers.
3.3. When a Carrier accepts a request, both Parties receive each other’s contact details, and a transport agreement ("Agreement") is formed between the Shipper and the Carrier. Droppr is not a party to this Agreement.
3.4. Droppr does not guarantee that a request will be accepted by a Carrier, that a quotation will always be available, or that the most optimal match will occur. Obvious mistakes or errors in a quotation are not binding.
Article 4. REGISTRATION
4.1. Parties must register on the Droppr platform using accurate, current, and complete information, and must ensure that all data remains up to date. Droppr is not liable for the consequences of incorrect, incomplete, or outdated information or documentation provided by the Parties.
4.2. Parties undertake to comply with all applicable laws and to use Droppr solely in accordance with its intended purpose.
4.3. Droppr reserves the right to suspend or remove accounts in case of violations of these Terms.
4.4. Fraudulent or deceptive use will result in immediate exclusion.
Article 5. THE AGREEMENT
5.1. Once a Carrier accepts a shipment, a binding agreement is formed between the Shipper and the Carrier.
5.2. Droppr is not a party to the Agreement and does not provide transport or logistics services. It does not act as a sender, carrier, freight forwarder, or any other type of logistics service provider.
5.3. Parties are fully responsible for fulfilling their mutual obligations. Any complaints must be resolved directly between the Parties involved in the Agreement.
5.4. Droppr does not mediate between Shipper and Carrier regarding costs arising from or related to the Agreement. Mediation may only occur upon explicit request, without any obligation of result. Droppr reserves the right to refuse mediation without explanation and to charge mediation costs to the requesting Party, provided these costs are communicated in advance.
Article 6. OBLIGATIONS OF THE CARRIER TOWARDS THE SHIPPER
6.1. The Carrier must maintain carrier’s liability insurance (CMR) covering both national and international transport, as well as motor vehicle liability insurance (WAM) for each vehicle used.
6.2. The CMR Convention applies mandatorily to the Agreement between Carrier and Shipper, supplemented by the General Conditions for Road Transport available on the Febetra website (https://febetra.be/.../algemene_voorwaarden_wegvervoer.pdf), unless otherwise provided herein, and excluding any general terms of either Party.
6.3. The Carrier must deliver the shipment to the addressee listed on the consignment note or to another person who appears authorized to receive it (e.g., someone in the same building or a neighbor). The addressee may specify alternative delivery preferences to the Carrier.
6.4. The Carrier must confirm delivery via the Droppr platform within 48 hours and provide the Shipper with a copy of the signed consignment note as required by Article 6 CMR.
6.5. If the Carrier cancels or fails to collect a shipment ("no-show"), they must provide a justified reason. Any resulting costs are borne by the Carrier.
6.6. If the Carrier will not arrive within the indicated pickup or delivery time window, they must contact the Shipper or recipient as soon as possible. The Carrier is liable for all resulting costs or consequences.
Article 7. OBLIGATIONS OF THE SHIPPER TOWARDS THE CARRIER
7.1. When submitting a shipment request, the Shipper must provide all required information and documents requested on the Droppr platform and any information that is or should reasonably be known to be relevant to the Carrier — including but not limited to: type of goods, dimensions, weight, hazardous (ADR), refrigerated, or high-value goods, packaging, and required permits.
7.2. Droppr is not responsible for verifying the accuracy or authenticity of information or documents provided by the Shipper.
7.3. Any changes after the conclusion of the Agreement may result in additional costs for the Carrier, which may be charged to the Shipper.
7.4. If the Shipper cancels the Agreement or if the goods are not ready for collection within the scheduled time window, a valid reason must be provided. The Shipper remains obliged to pay the agreed quotation price and any resulting costs. The Shipper may opt to reschedule under similar terms, subject to the Carrier’s consent.
7.5. Goods covered by the Agreement must be properly protected against normal transport risks and presented as a safe load unit.
Article 8. PAYMENT
8.1. Upon accepting a quotation, the Shipper must immediately pay the agreed amount in full (prepaid).
8.2. Only after full payment has been received can an Agreement between Shipper and Carrier be established. Droppr is not a party to the Agreement. If no Agreement is reached, Droppr will refund the received amount within 7 calendar days after cancellation.
8.3. Droppr merely facilitates payments and does not act as a carrier or freight forwarder, nor does it assume any liability for the transport.
8.4. Droppr invoices the Shipper and handles payment collection, including a service fee. Invoices may be issued and sent electronically.
8.5. Droppr transfers collected amounts on the 1st and 15th of each month for shipments completed prior to that date, automatically deducting service fees. The fee amount or percentage is disclosed before acceptance of the request and covers platform usage, mediation, administrative handling, and payment processing costs.
Article 9. LIABILITY
9.1. Droppr acts solely as an online platform and is not responsible or liable for the accuracy of data, messages, or any communication shared by the Parties.
9.2. Droppr will make reasonable efforts to keep the platform available without major interruptions but does not guarantee uninterrupted service.
9.3. Except as required by law, Droppr’s liability is limited to cases of gross negligence, intentional misconduct, or personal injury caused by Droppr or persons for whom it is responsible. In such cases, liability is limited to €500 per incident or series of related incidents.
9.4. Droppr’s liability is strictly limited to direct damages, excluding any indirect, consequential, or immaterial losses such as loss of profit, income, or revenue.
9.5. Droppr, its directors, and representatives cannot be held extra-contractually liable for damages resulting from concurrent faults.
Article 10. DETECTION OF ILLEGAL CONTENT
10.1. Droppr may, in good faith and on its own initiative, investigate, identify, and remove or disable access to illegal content.
10.2. Once Droppr becomes aware of illegal content (e.g., prohibited substances or illegal goods), it will promptly remove or disable access.
10.3. Posting illegal content may result in suspension or termination of the Party’s account, with all agreements canceled and no right to refund. Reasons for the restriction will be communicated.
10.4. Parties may appeal a decision within six months of notification. Appeals must be submitted in writing and will be handled fairly, promptly, and transparently.
10.5. If Droppr becomes aware of information suggesting a criminal offense or a threat to life or safety, it will immediately inform law enforcement and provide relevant information.
10.6. Droppr provides an electronic reporting channel for suspected illegal content or activity via info@droppr.be. Reports must be sufficiently substantiated, preferably with evidence.
Article 11. LICENSE
11.1. After registration, Droppr grants a limited, non-transferable license for access to the Droppr platform.
11.2. Droppr is not responsible for the accuracy or quality of third-party websites, advertisements, products, or services accessible through the platform. Parties are solely responsible for their own activities and communications on the platform.
11.3. No ownership or intellectual property rights in Droppr’s services are transferred to Parties.
Article 12. INTELLECTUAL PROPERTY
12.1. All intellectual property rights to the platform, software, and content belong to Droppr or its licensors. By using Droppr, Parties agree to use it solely for its intended purpose and in accordance with these Terms.
12.2. Without prior written permission, it is prohibited to monitor, copy, distribute, or otherwise use parts of the platform for commercial purposes.
12.3. By registering, Parties consent to the processing of their data for platform functionality.
Article 13. DATA MANAGEMENT
13.1. Parties grant Droppr the right to use, reproduce, distribute, publish, display, store, modify, and delete all data, documents, and communications submitted via the platform.
13.2. By using Droppr, Parties agree to receive communications from Droppr or its service providers (phone, email, SMS, or push notifications), which may include information, consent requests, updates, and promotional content.
13.3. Droppr takes all reasonable measures to prevent cyberattacks, hacking, or data breaches. However, Droppr cannot fully exclude such incidents and is not liable for damages arising therefrom, provided reasonable safeguards were in place.
Article 14. LOCATION DATA
14.1. Through IoT devices such as GPS trackers, telematics sensors, and mobile apps, Droppr collects real-time location and status data of drivers and vehicles to continuously optimize its matching algorithm.
14.2. By accepting these Terms, Parties consent to Droppr accessing the geographical location of their vehicles and drivers through mobile devices. Droppr uses this data to match shipments efficiently, track deliveries, and provide live updates to Shippers.
14.3. Droppr may store anonymized location data indefinitely and takes appropriate measures to protect Party privacy.
Article 15. APPLICABLE LAW AND JURISDICTION
15.1. These General Terms and Conditions and all Agreements between Shipper and Carrier, as well as those involving Droppr, are governed by Belgian law.
15.2. Any disputes arising from or related to these Terms, the use of the Droppr platform, or Agreements involving Droppr or between Shipper and Carrier shall be submitted to the courts of the judicial district of Antwerp, without prejudice to the competent courts designated by Article 31 of the CMR Convention for transport-related disputes.